Refund Policy

We offer a 90­ day return policy on the initial order and 30 ­day return on subsequent orders.

In order to take advantage of the policy, email
Please provide a list of unopened product that you are returning, along with the following information:

  • Account ID number
  • Order number
  • Return package tracking number

If you do not provide adequate account information, this may delay the return process.

Our product refund ONLY covers unopened, sealed, undamaged and re-sale­able condition items. The original packaging must not be opened, and all individual items must equal the quantity on the original packaging to be considered unopened. You may be requested to provide pictures of your packing slip and/or of the products you want to return. Your return products should be adequately packaged to prevent damage during shipment. In the event boxes are dented, ripped, etc. they cannot be restocked, and thus will not be refunded. Once we receive the Shipping Vendor Report registering the receipt of returned items and have reviewed the condition of the product returned we will offer refunds on those products returned unopened, sealed and in re-sale­able condition. Product that is opened, or packaging that is not intact (damaged or otherwise) will not qualify for refund or exchange. Should you choose to return damaged, opened, or unsealed products which do not meet the requirements of the return policy, these products will not be returned to you and will be disposed of immediately.

Please note that product returned must be in an unopened, sealed and re-­saleable condition, and will be subject to a 10% restocking fee. Product that is opened, or packaging that is not intact (damaged or otherwise) will not qualify for refund. Once our distribution center has received and processed your return you will be notified by email. Please be advised that shipping and sales tax (if applicable) charges are non­refundable, and we will only accept returns that fall within our return policy.

U.S. Orders Product Return Address:

Prevail Canna RETURNS
3900 W 53rd St
Lower Level
Sioux Falls, SD 57106